Privacy Policy

Effective Date: 12-Dec-2024

Introduction

Welcome to Klov Resort & Spa (Unit of Spice Valley Resorts Pvt Ltd). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.klovresort.com/ ("Website"). By using our Website, you consent to the practices described in this policy.

1. Information We Collect

When you use our Website, we may collect the following types of information:

‍1.1. Personal Information:- Name, email address, phone number, and postal address.- Payment details when you make a reservation or purchase services.
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‍1.2. Non-Personal Information:- Browser type, operating system, and IP address.- Pages you visit, time spent on pages, and other usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information collected for the following purposes:- To process and manage your reservations.- To communicate with you regarding your bookings or inquiries.- To improve our Website’s functionality and user experience.- To send promotional offers, updates, and newsletters (only if you opt-in).- To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:-

• Service providers and partners assisting in operations, such as payment gateways and booking platforms.
• Legal authorities if required by law or to protect our rights.
• Third parties in the event of a merger, acquisition, or asset sale.

4. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Recognize returning users.
• Understand Website traffic and usage patterns.